Returns & Exchanges

At WOODS CUE, we stand behind the quality of our billiards equipment and offer a 30-day satisfaction guarantee on all unused items. If your cue or accessory doesn't meet your expectations, we are committed to making the exchange or refund process as seamless as possible.

1

Initiate Your Request

Contact our support team within 30 days of delivery with your order number and a brief explanation of the return reason.

2

Secure Packaging

Place the cue in its original protective case and shipping tube to ensure it is not warped or damaged during transit.

3

Shipping and Labeling

Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

4

Inspection and Refund

Once our master technicians verify the item's condition, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing